1. Who We Are and How to Contact Us

www.propertystellar.com is a website (the "Website") owned and operated by Propstellar Technologies LLC and its global affiliates ("we", "us", and "our").

To get in touch with us, please email us at [email protected].

2. Acceptance of These Terms by Using the Website

These Terms of Use (“Terms”) form a legal agreement between you and Propstellar Technologies LLC. By accessing or using the Website, you confirm that you accept these Terms and agree to abide by them. If you do not accept or agree to comply with these Terms, you must refrain from using the Website.

You are not permitted to use the Website or accept these Terms if (a) you are under eighteen (18) years of age, or (b) you are a person who is legally prohibited or barred from accessing or using the Website under the laws of the country in which you reside or from which you are accessing the Website.

You are responsible for ensuring that all individuals who access the Website through your network are aware of these Terms and any other applicable conditions, and that they adhere to them.

3. Additional Terms That May Apply to You

These Terms incorporate the following additional conditions, which apply to your use of the Website: our Privacy Policy, and if you choose to download our mobile application, our App Terms of Use.

4. Processing Your Personal Information

We will collect and process your personal information in accordance with our Privacy Policy, ensuring compliance with applicable data protection laws.

5. Use of Material on the Website

Propstellar Technologies LLC is the owner or licensee of all intellectual property rights associated with the Website and its content. These works are protected by copyright laws and international treaties. All rights are reserved.

We, along with our partners, suppliers, and licensors, retain all intellectual property rights in the content, text, software, products, processes, technology, and other materials available on the Website. Access to the Website does not grant any individual a license to use our or any third-party intellectual property rights.

Any use of the Website or its contents, including copying, storing, or distributing any material, other than for your personal, non-commercial use, is prohibited without obtaining prior written permission from us.

You are prohibited from modifying, distributing, or re-posting any content on the Website for any purpose.

Our name, logos, product and service names, design marks, and slogans are trademarks or service marks owned by us or licensed to us. No license for the use of these trademarks or service marks is granted through access to the Website.

Access to the Website does not authorize anyone to use our name, logo, or any other mark in any form or manner.

You may temporarily download copies of materials on the Website solely for personal, non-commercial, and transient viewing, and may share the content within your organization.

You must not alter any materials you print or download from the Website in any manner, nor use any images, videos, audio, or graphics separately from the accompanying text.

Our status (and the status of any identified contributors) as the authors of the content on the Website must always be acknowledged.

You are prohibited from using any part of the content on the Website for commercial purposes unless you have obtained a proper license from us or our licensors.

If you print, copy, or download any part of the Website in violation of these Terms, your access to the Website will immediately terminate, and you must, at our discretion, return or destroy any copies of the materials you have, whether in digital or physical form.

6. Keeping Your Account Details Secure

If you are provided with or choose a user identification code, password, or any other security information as part of our procedures, you must keep it confidential. Do not share it with any third party.

We reserve the right to deactivate any user identification, code, or password, whether selected by you or assigned by us, at any time if we believe you have violated these Terms.

If you suspect that anyone other than you have access to your user identification, code, or password, please notify us immediately at [email protected].

7. Prohibited Conduct on the Website

You agree not to engage in any actions that are inappropriate, unlawful, or prohibited by any applicable laws governing the Website. These include, but are not limited to:

• Using automated systems, software, or methods to access, scrape, retrieve, or index content from the Website.
• Interfering with the proper functioning of the Website or attempting to disrupt its operation.
• Imposing an unreasonable load on our systems or creating excessive traffic.
• Attempting to reverse engineer or decompile any software comprising the Website.
• Using or indexing content from the Website to create a competing database of property information.
• Sending spam, junk emails, chain letters, or other unsolicited messages, whether commercial or not.
• Using the Website or its content in ways that we determine are unreasonable or not aligned with its intended purpose.
• Violating the rights of others, including intellectual property and privacy rights.
• Posing as any other person or entity or attempting to solicit personal information, passwords, or money.
• Reproducing, modifying, distributing, or exploiting content from the Website, except as explicitly authorized by us.
• Transmitting viruses, malware, or other destructive items to the Website.
• Attempting to gain unauthorized access to the Website, its servers, or any connected systems.
• Attempting to disrupt the Website's operation via denial-of-service attacks.

To prevent unauthorized access, we may implement security measures such as technological barriers or report any unlawful activities to the relevant authorities.

8. Your Interaction with Real Estate Agents via the Website

Please note, Propstellar Technologies LLC is not a real estate agency. We provide a platform where agents can promote property listings, and you can view property details (“Details”) along with other content hosted by us. However, agents and third parties are responsible for preparing the Details and handling inquiries directly from you.

We do not interfere with communications between you and agents nor participate in any transactions. Our role is limited to facilitating introductions to agents when you inquire about a property.

Details are displayed in good faith, but they are produced and provided directly by agents or third parties, and we do not verify their accuracy. You are responsible for confirming the accuracy of any Details and should seek professional advice (such as a surveyor or legal consultation) before making any decisions.

You agree to:

• Verify the accuracy of any information provided in the Details.
• Seek legal or professional advice before making any purchase.
• Ensure that you act fairly and in good faith towards others involved.

By using the Website, you represent that you will comply with these Terms of Use and any other terms that apply to your use of the Website, including any updates or amendments as described in Clause 13.

9. Our Responsibility for Loss or Damage Suffered by You

To the extent permitted by law, we are not liable for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising from your use or inability to use the Website, or from reliance on any content displayed on the Website.

We are not responsible for any loss or damage resulting from:

• Software or internet errors, unavailability, or circumstances beyond our reasonable control.
• Loss of your password or account due to breakdowns, errors, power loss, or issues with your computer system or account.
• The use or inability to use the Website.
• Reliance on any content or information displayed on the Website.
• Direct, consequential, special, or punitive loss, damage, costs, or expenses, including:
• Loss of profit
• Loss of business
• Loss of reputation
• Depletion of goodwill
• Loss, damage, or corruption of data.

Unless otherwise agreed in writing, you agree not to use the Website for commercial or business purposes.

We do not guarantee that the Website will be secure or free from errors, bugs, or viruses. We are not liable for any loss or damage caused by a virus, distributed denial-of-service attack, or any other harmful technological materials that may infect your computer equipment, programs, data, or proprietary materials. You are responsible for configuring your technology and using your own virus protection software.

When you inquire about a property, you agree that your details will be sent to the agent, estate agent, landlord, or developer marketing the property. We do not accept liability for any further communication you receive directly from these parties.

10. Content on the Website

The materials on the Website may include technical, typographical, or photographic errors. We do not guarantee that any materials on the Website are accurate, complete, or up to date. We may make changes to the Website content at any time without notice.

11. Availability of the Website

While we strive to ensure the Website and services are always available, we do not guarantee continuous operation without interruptions or faults. Periodic maintenance or upgrades may require us to make the Website unavailable without notice, though we aim to minimize downtime. We accept no liability for service interruptions or loss of access. We may alter, suspend, or discontinue any part of the Website or services, including your access to them.

12. Links to Other Websites

The Website may contain links to third-party products, services, or websites that are not affiliated with us. These links are provided for informational purposes only. We have no control over the content, products, or services on these third-party sites, and we do not guarantee their accuracy or availability.

The Website may also feature advertisements from third parties, for which we are not responsible and make no warranties regarding their accuracy. Any links or advertisements should not be interpreted as endorsements by us.

The Website may include data from third parties, and we do not guarantee its accuracy. You agree to release us from any claims or disputes arising from such third-party content.

By using the Website, you grant us a worldwide, royalty-free license to use, copy, commercialize, license, and adapt any material you generate or submit via the Website. We do not guarantee that the content, links, or sub-domains on the Website will always be accessible to you.

Information provided on the Website should not be considered as a substitute for professional legal, financial, or real estate advice.

13. Changes to the Terms

We may revise these Terms from time to time without notice. Each time you use the Website, please review these Terms to ensure you understand the terms that apply at that time. We may also update and change the Website from time to time without notice.

14. Your Contributions on the Website

In these Terms, "Contributions" refers to any information, including data, text, video, images, audio, or other material that you have been permitted to host, share, publish, post, store, or upload on the Website.

We reserve the right, at any time and without liability to you, to remove, alter, or disable access to any or all your Contributions at our sole discretion, without prior notice. We may also remove or disable access to any or all your Contributions if we believe that:

• They breach any law or regulation.
• They infringe the intellectual property rights of third parties.
• We are required to do so by a regulatory body or relevant authority, pursuant to a take-down notice.
• They are misleading, deceptive, or inappropriate for the Website's purpose.
• They are offensive, materially incorrect, obscene, defamatory, or otherwise unlawful.
• They are corrupted due to a virus or disabling code.

If any of your Contributions are proprietary, you grant us a worldwide, non-exclusive, royalty-free, perpetual, transferable, and irrevocable license to use, reproduce, modify, adapt, translate, distribute, publish, create derivative works, and display or publicly perform your Contributions globally, in any medium, whether currently in existence or not.

You also grant each user of the Website the right to use your name or the name you submit with your Contribution. You represent and warrant that:

• You own and control all rights to your Contributions or have the lawful right (including all necessary licenses, rights, consents, and permissions) to use and authorize us to display your Contributions.
• For any Contributions where you retain moral rights, you declare that you do not require personally identifying information to be used in connection with the Contribution or its derivative works.

You understand that when using the Website, you may be exposed to Contributions from other users, which we do not control. We are not responsible for, nor do we guarantee, the accuracy or veracity of these other Contributions.

You further represent and warrant that:

• You have all necessary licenses, rights, consents, and permissions to use and authorize us to display your Contributions.
• You will not make Contributions that infringe third-party intellectual property rights and will pay all royalties, fees, or other monies associated with your Contributions.
• You will not make Contributions that are misleading, deceptive, materially incorrect, likely to cause offence, or involve the advertisement or marketing of products or services.
• Your Contributions will not be obscene (including pornographic), hateful, racially or ethnically offensive, defamatory, unlawful, encourage unlawful conduct, or otherwise inappropriate for the Website's purpose.

15. Communicating with You

When you use the Website or send emails to us, you are communicating with us electronically. By using the Website, you consent to receive electronic communications related to your use of the Website. We may communicate with you via email, WhatsApp, or by posting notices on the Website. You acknowledge that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirements that such communications must be in writing. All notices from us, intended for receipt by you, shall be deemed delivered and effective when sent to the email address or mobile number you provide for your account on the Website.

16. Indemnity

You agree to indemnify and hold harmless Propstellar Technologies LLC, its affiliates, officers, agents, partners, and employees from any loss, liability, claim, or demand, including reasonable attorney’s fees, arising out of or in connection with your use of the Website or Contributions that do not comply with these Terms.

17. Disclaimer

The materials on the Website are provided "as is" and "as available." We make no warranties, either express or implied, and disclaim all other warranties, including but not limited to implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other rights. Furthermore, we do not warrant the accuracy, results, or reliability of the materials on the Website or linked websites.

18. We May Monitor and Record Telephone Calls

Clients who subscribe to our call tracking services, such as real estate brokers and developers, have opted for call inquiries through the Website. These calls may be tracked and recorded for training and customer service evaluation purposes. By engaging in such calls, you consent to this recording. We will notify you of the recording before each phone conversation.

19. Governing Law and Jurisdiction

These Terms, along with any non-contractual obligations arising in connection with these Terms and your use of the Website, shall be governed by and construed in accordance with the laws of the Dubai International Financial Centre (DIFC) in the Emirate of Dubai, United Arab Emirates. You agree to submit to the exclusive jurisdiction of the Courts of the Dubai International Financial Centre (DIFC).

20. General Terms

If any provision of these Terms is deemed invalid or unenforceable under the law, the validity and enforceability of the remaining provisions shall not be affected.

These Terms, along with any referenced or incorporated documents, constitute the entire agreement between us and supersede all prior agreements and understandings regarding their subject matter.

21. Contact Us

Our subscribers include licensed real estate brokers, developers, and hotel apartment providers. Our advertisers are required by contract to only list properties that are available for sale or lease with the proper authorization from the owner and all relevant governing bodies. Listings on the Website must be an accurate representation of the property and the proposed transaction. To report any suspected fraudulent or misleading property postings on our site, please email us at [email protected].

If you have any questions, concerns, or suggestions regarding these Terms of Use, please contact us at [email protected].

This Customer Agreement (this “Agreement”) contains the terms and conditions that govern your access to and use of the Services and Platforms (as defined below) and is an agreement between Propstellar Technologies LLC (referred to as "Propstellar," “we,” “us,” or “our”) and you or the entity you represent (referred to as "you" or "your"). This Agreement becomes effective when you click the “I Accept” button or check the box presented with these terms or sign an Order Form incorporating this Agreement (the “Effective Date”). You represent to us that you are lawfully able to enter into contracts (e.g., you are not a minor). If you are entering into this Agreement for an entity, such as the company you work for, you represent that you have legal authority to bind that entity. In the event of a conflict between this Agreement and the Order Form, this Agreement shall prevail. Please see Section 15 for definitions of certain capitalized terms used in this Agreement.

1. Scope and Application of the Contract

1.1 The Contract is effective between you and Propstellar Technologies LLC. Your Affiliates may not use the Services under your Contract and must enter into a separate contract with Propstellar Technologies LLC.

1.2 Your Contract, including this Agreement, governs (i) the activity on your Account, the Division Accounts, the User Accounts; and (ii) the use of the Platforms by your Users. Your obligations under the Contract apply to your Users as well.

1.3 You accept your Contract (i) by signing your Order Form (either digitally or physically); (ii) by using the Services; or (iii) by continuing to use the Services after being notified of a change to this Agreement.

1.4 There may be circumstances where you are entering into the Contract on behalf of a company or any other legal person affiliated with you. In such cases:

• You warrant and represent that you have the authority, necessary licenses, permits, and consents to enter the Contract on behalf of such company or legal person. We may ask you to furnish proof thereof.
• You will, prior to the commencement of your Contract, provide us with a copy of the relevant Government Identity issued to you.
• You and the company or legal person are jointly and severally liable for all obligations under your Contract.

1.5 We reserve the right to reject any Order Form or refuse to provide any Service at our absolute discretion, including if:

• You are not a licensed real estate agent, broker, developer, or hotel apartment provider;
• You do not have the authority to act on behalf of the owner of a property for which Listings are published.
• You are not in compliance with Applicable Law.

2. Your Responsibilities

2.1 You warrant and represent that you will:

• Only create Listings for properties that are available for sale or rent.
• Hold a valid license as a real estate broker, hotel apartment provider, or real estate developer in the relevant Location.
• Obtain and maintain the necessary permits to market and publish Listings on our Platforms. Upon request, you will provide certified proof of any required permits to us. You acknowledge that we are not responsible for ensuring you obtain and possess the necessary permits for publishing and marketing the Listings.
• Ensure that you do not make (or authorize the insertion of) any reference to Propstellar, our Brand, or our Platforms in any document (including promotional or merchandising materials) or website without our prior written consent.
• Comply with all Applicable Laws, including circulars and guidelines related to real estate, or the subject matter of your Contract.
• Immediately remove a Listing or mark it as “Under Offer” if (i) the property goes “under offer,” (ii) a sale or leasing contract is signed for the property, or (iii) the property is taken off the market.
• Publish only one (1) Listing for a particular property (including through your Affiliates).
• Hold all necessary licenses, authorizations, and consents to use, display, reproduce, and publish Content, and have the capacity, authority, and rights to grant us a license for the Content.
• Not infringe on or misuse our Intellectual Property Rights in a manner that is harmful, defamatory, or derogatory to our Brand or reputation.
• Not misuse or corrupt (or allow to be misused or corrupted) any of the Services provided to you.
• Provide us with a valid telephone number for contact purposes. If a trackable telephone number is allocated to you, you will allow us to monitor calls between you and any other party contacting you through our Platforms. You agree not to interfere with such monitoring, and we and our suppliers may record such telephone calls.
• Ensure that only authorized persons have access to the Services.
• Provide Content in a format compatible with any technical specifications issued by us from time to time.
• If acting on behalf of a property owner, provide all documentation as requested by us to prove your authority to act on behalf of the property owner (e.g., power of attorney).
• Have, and maintain during the Listing Term, the rights to market, rent, or sell the properties listed and inform us promptly if you lose these rights.
• Act in a manner consistent with Data Protection Laws and our Privacy Policy.

2.2 You acknowledge and agree that:

• You have read and agree to be bound by the terms of all legal notices posted on our Platforms, including our Privacy Policy and Cookie Policy.
• By using the Service, you grant us an irrevocable, worldwide, royalty-free license to commercialize, reproduce, display, publish, copy, share, license to other persons, and otherwise use the Content (or data or other information derived therefrom) for the purpose of performing our obligations under the Contract, providing the Services, creating algorithms/products to improve the Services, and/or for general analytical purposes. This license shall survive the termination of the Contract. Unless required by Applicable Laws, we will not be required to identify you as the source of the Content in any medium.
• We are not responsible for any errors or omissions in the Content and make no warranty or representation about the accuracy or completeness of your Content.
• You are responsible for and must pay the cost of all telecommunications and Internet access charges incurred when using our Platforms.
• You are responsible for the security and integrity of your Content and data.
• Data transmission over the Internet can be subject to errors and delays.
• We may contact you from time to time to inform you about opportunities, products, and services offered by us or our affiliates and business partners. You give us permission to contact you via telephone or any electronic media for such purposes.
• We may immediately remove a Listing that is subject to the Sole Listing Rights of another agent.
• You will not use any tracking data obtained via cookies or tracking tools on our Platforms to target, re-target, advertise, or interact with visitors or users of the Platforms.
• The Services will not be activated, and Credits (or Listing Tokens) will not be delivered to your Account until payment of the Fee (or periodic instalments) has been received by us.
• If you wish to use a third-party CRM provider to publish data on the Platforms using an XML feed, that CRM provider must (i) be on our pre-approved list of CRM providers; (ii) agree to comply with our terms and conditions for CRM providers, as published on our Platforms (“CRM Conditions”). A breach of the CRM Conditions by the CRM provider may result in a suspension of the feed. It is your responsibility to ensure your CRM provider complies with the CRM Conditions. Any CRM provider offering CRM services will be deemed to have acknowledged and accepted the CRM Conditions.

3. Content Quality Responsibilities

3.1 You warrant and represent that your Content and Listing:

• Is not (i) unlawful, defamatory, false, misleading, obscene (including pornographic, hateful, racially, or ethnically offensive material), or otherwise inappropriate, and (ii) will not likely cause offence or contravene public policy, and (iii) will not expose us to any liability, legal proceedings, or sanctions.
• Does not infringe upon our Intellectual Property Rights or the rights of any third party.
• Is true, complete, and accurate in all respects, and you will promptly update or correct any errors or inaccuracies.
• Complies with any guidelines or Listing requirements that we issue.
• Refers solely to a particular property, and any reference to other materials requires our prior written approval.
• Does not involve advertising or marketing of anything other than the specific property.
• Does not violate any terms, policies, or agreements of third parties, including those of our third-party service providers.

3.2 You acknowledge and agree that:

• We are not obligated to monitor or censor your Content. However, we reserve the right to do so at our discretion, without prior notice to you.
• We may remove, amend, or decline to display any Content or Listing if it does not meet the requirements of this Agreement or Applicable Laws.
• We may change the rules, regulations, or procedures for Listings or Content at any time, including the type or amount of Content.
• Advertising your business outside the realm of property-related content is not acceptable. Any references to materials unrelated to properties or real estate developments must receive our prior written approval.

4. Credits and Listings

4.1 To use a Credit or Listing Token for a Listing, you must:

• Be registered as an “Administrator” or “Agent” in our Customer management system.
• Have sufficient Credits in your Account, which are valid within the Credit Term.
• Upload a Listing via our Customer management system.

4.2 You acknowledge and agree that:

• We do not guarantee leads or a minimum number of leads or impressions.
• Credits cannot be paused, canceled, or refunded, even if the Listing is not displayed during part of or the entire Listing Term, or if you change the type of Listing (e.g., upgrading from ‘Standard’ to ‘Featured’ or ‘Premium’).
• Loss of Credits due to a Disqualifying Event will not qualify for refunds or compensation.
• Once a Listing Request is accepted, Credits cannot be used for another Listing, and changes made after acceptance may not be reflected.
• Unused Credits at the end of the Credit Term will expire and will not roll over.
• Top-Up Credits not used by the end of the Credit Term will expire.

4.3 We may remove a Listing if any of the following Disqualifying Events occur:

• The Listing details are inaccurate, misleading, or if the property is unavailable.
• The property has been sold, rented, foreclosed, or is under offer.
• The Listing does not meet our defined requirements.
• The price or rent does not align with the owner's request.
• The Listing is subject to the Sole Listing Rights of another agent.

5. Fees and Payment

5.1 You shall pay the Fees to us through the methods of payment deemed appropriate by us. These methods of payment will be displayed in the customer management system at the time you place an order for the Services through an Order Form.

5.2 The Fees shall become due and payable by you at the start of the Contract Term. If you select a periodic payment method, a pro-rata portion of the Fee shall become due and payable at the beginning of each Credit Term.

5.3 Subject to your timely payment of the Fee (or any instalment thereof), your Account will be credited with the number of Credits (or Listing Tokens, in the case of a Listing Package) specified in the Order Form at the start of your Credit Term.

5.4 To secure all your payment obligations, we may require you to provide a cheque for an amount equal to the total Fee within seven (7) days from the start of your Contract Term (or another period we determine). However, we reserve the right to limit access to your Account after five (5) days (i.e., before the end of the seven (7) day period).

In case you fail to meet any of your payment obligations, we may present this cheque to the bank for encashment, recovering the entire Fee due to us, including any fines levied for non-payment. Any excess amount encashed will be returned to you.

If the cheque bounces for any reason, we reserve the right to claim its value as permitted by applicable laws (for example, under UAE law, if your Contract is based in the UAE), without dispute of our right by you.

5.5 During the Contract Term, you may purchase Top-Up Credits and Upgrade Credits by submitting a new Order Form, subject to our acceptance.

Upgrade Credits are considered an enhancement to your initial Credits package, providing additional Credits during your Contract Term. Top-Up Credits are additional Credits purchased via our Customer Management System or an Order Form, accessible and usable by you within the Credit Term.

5.6 For all payment instances, you acknowledge that you are liable for any charges levied by the bank(s) or credit card providers.

5.7 You agree and acknowledge that it is your responsibility to submit proof of payment (including transaction reference numbers and the unique identification number we provide) to prevent interruptions in your Service.

5.8 For inter-bank or intra-bank transfers, Credits will only be released once payment is received in our account. It is your responsibility to initiate payments on time to avoid service interruptions.

5.9 You are required to present a cheque for the entire contract amount (total Fees) along with any additional fees and/or fines we determine. The cheque must not contain any indication that prevents its encashment or limits our rights under applicable law (for example, under UAE law, if your Contract is based in the UAE). If this occurs, your liability for the cheque's full value and any additional fees or fines remains intact. We reserve the right to pursue any legal actions deemed appropriate to protect our financial rights against your payment obligations.

6. Prices and Taxes

6.1 We reserve the right to modify prices for any Subscription, Credit, Credit Package, Listing Package, Product, and/or Services periodically. The Fee for your Credit Package and/or Listing Package will remain unchanged during the Contract Term. However, prices for any Upgrade Credits, Top-Up Credits, or ad-hoc Products and Services purchased during the Contract Term may vary at our discretion.

6.2 You acknowledge that the number of Credits applicable to Listings is dynamic. The number of Credits deducted for a Listing or types of Listings may be modified at our discretion during the Contract Term.

6.3 As part of your Subscription, certain Products and Services may be provided at no additional cost. This is not guaranteed, and we reserve the right to charge for these Products and Services at our discretion. These will only be available after we receive the corresponding payment.

6.4 Our prices are exclusive of applicable taxes, and your Order Form will reflect any taxes payable for your Subscription. You are responsible for paying any taxes related to our Subscription.

6.5 If the government of the location elects to impose taxes, including VAT or other duties, on the goods and/or services in your Contract (“Future Taxes”), we reserve the right to add Future Taxes to any invoices issued under your Contract, and you agree to pay any such Future Taxes.

7. Limited Access, Suspension, Termination, and Expiry

7.1 Except as allowed by applicable laws, you have no right to terminate this Contract before the end of the Contract Term. You are not permitted to downgrade your Subscription (or any components thereof, including your Credit Package) during the Contract Term unless agreed upon in writing by us.

7.2 At our discretion, we may limit access to your Account if any portion of the Fee remains unpaid for three (3) days after the due date.

7.3 At our discretion, we may suspend your Account if any portion of the Fee remains unpaid for seven (7) days after the due date. In such cases, all your Listings, property details, agent information, and other data uploaded to our Platforms will be removed until payment is made.

7.4 If your Account is limited or your Subscription is suspended during the Contract Term, you are still liable for any Fees due to us, regardless of your access to the Services.

7.5 We may terminate your Subscription if any portion of the Fee remains unpaid for sixty (60) days after the due date.

7.6 Upon termination, the entire unpaid balance of your Fee becomes immediately due. We reserve the right to take appropriate legal action to enforce payment obligations.

7.7 After termination, we may refuse future Services to you or your Affiliates unless all outstanding amounts and penalties (as we determine) are paid before a new contract is initiated.

7.8 We reserve the right to immediately (i) sanction you, (ii) suspend or limit Service, (iii) remove your Listings, property details, agent information, and other data from our Platforms, (iv) terminate your Contract, and/or (v) impose fines, claim damages, and/or seek compensation up to or greater than the total Fee payable under your Order Form(s) if:

• You fail to pay any Fees due by the due date.
• You fail to provide or adequately secure payment obligations.
• You breach any Contract terms and fail to rectify the breach within seven (7) days.
• You violate this Agreement.
• You do not comply with Content Quality Responsibilities.
• You engage in unlawful actions while using our Services and Platforms.
• You become insolvent or otherwise undergo bankruptcy, liquidation, or dissolution.
• You die, or if a partnership, are dissolved or if a company, are wound up.

7.9 If your Subscription is suspended and/or terminated during the Contract Term, you remain liable for any Fee(s) due to us.

7.10 After the Contract Term, you may renew your Subscription by entering a new contract with potentially different terms and pricing.

7.11 If you do not renew your Subscription after the Contract Term, all Services will cease, and all active Listings will be removed from our Platforms.

8. Refund

8.1 You do not have the right to claim a refund of the Fee (or any component thereof).

8.2 We will only offer a refund in the event of a duplicate transaction received by us. In such a case, only the duplicate portion of the payment will be refunded, through your original mode of payment.

8.3 For cases of fraudulent or disputed transactions, please contact your bank or credit card provider.

9. Data Protection

9.1 You consent to the storage and processing of your Content on the Platform. If we share details of Property Seekers containing Personal Data (as defined by Data Protection Laws), you acknowledge that you will be the Controller (as defined by Data Protection Laws) of such Personal Data copies and shall comply with applicable Data Protection laws.

9.2 You warrant and represent that if you provide us (directly or indirectly) with Personal Data relating to any individual, you have obtained that individual's consent to (i) process, use, and store that Personal Data for the purpose of providing the Services and (ii) transmit that Personal Data to us and other third parties (including to countries without adequate data protection standards) to process, use, and store for the purpose of providing the Services.

9.3 Credit card and debit card details will not be stored, shared, rented, or leased to any third parties.

10. Limitation of Liability

10.1 We will not be liable under the Contract for any liability caused by:

• Any breach of your obligations under your Contract;
• Any delay in performance or breach of your Contract arising from matters beyond our control, including but not limited to viruses, defects, or failure of the server hosting our Platforms.

10.2 We specifically:

• Exclude consequential, special, or indirect loss or damage (including but not limited to loss of opportunity, revenue, or profits);
• Limit our liability for breach of any condition or warranty that we cannot exclude to either (at our option):
• Resupplying the Service; or
• Paying the cost of having the Service resupplied;
• Limit our liability for any other claim in connection with the Contract, whether based on contract, tort (including negligence), or statute, to the amount paid to us by you under your Order Form.

11. Indemnification

11.1 You agree to indemnify, defend, protect, and hold harmless us and our Affiliates, as well as their respective directors, officers, employees, contractors, and agents (each an “Indemnified Party”), to the fullest extent permitted by law, from and against any actual, alleged, threatened, pending, or completed disputes, claims (including without limitation claims by any third party, governmental, or regulatory agency), actions, investigations (“Claim” or collectively “Claims”), damages (including punitive, special, consequential, indirect, exemplary, or incidental damages), losses, reasonable attorneys’ fees, costs, expenses, and settlement amounts (“Loss” or collectively “Losses”), arising out of or directly or indirectly related to (i) your Contract; (ii) any inaccuracy, untruthfulness, or breach or alleged breach by you of any representation or warranty; or (iii) your performance or non-performance of any obligations under your Contract.

12. Disclaimers

12.1 THE SERVICES ARE PROVIDED “AS IS.” EXCEPT AS PROHIBITED BY LAW OR TO THE EXTENT STATUTORY RIGHTS APPLY THAT CANNOT BE EXCLUDED, LIMITED, OR WAIVED, WE AND OUR AFFILIATES AND LICENSORS (A) MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE REGARDING THE SERVICES OR THIRD-PARTY CONTENT, AND (B) DISCLAIM ALL WARRANTIES, INCLUDING ANY IMPLIED OR EXPRESS WARRANTIES (I) OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR QUIET ENJOYMENT, (II) ARISING OUT OF ANY COURSE OF DEALING OR USAGE OF TRADE, (III) THAT THE SERVICES OR THIRD-PARTY CONTENT WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, AND (IV) THAT ANY CONTENT WILL BE SECURE OR NOT OTHERWISE LOST OR ALTERED.

13. Governing Law and Dispute Resolution

13.1 Unless specified in your Order Form, by default, the law governing your Contract and the dispute resolution mechanism is as follows:

• The Contract and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it, or its subject matter or formation, shall be governed by and interpreted in accordance with the laws of the United Arab Emirates. The Parties irrevocably submit to the exclusive jurisdiction of the courts of the United Arab Emirates.
• The enforcement of our rights arising out of or in connection with a cheque provided by you, or on your behalf (when such cheque is not honored by a bank in the United Arab Emirates, for any reason), shall be governed by and interpreted in accordance with the laws of the United Arab Emirates. The Parties irrevocably submit to the exclusive jurisdiction of the courts of the United Arab Emirates in such cases.

13.2 We may enforce our rights under the Contract through Propstellar Technologies LLC or through any of our affiliates.

14. General Terms

14.1 We may change this Agreement at any time with written notice. You acknowledge that our publishing of the amended version of this Agreement on our Platforms constitutes written notice of such changes. You are encouraged to frequently visit our website to stay updated about changes to this Agreement.

14.2 We will not deal with or provide services or products to any OFAC (Office of Foreign Assets Control) sanctioned countries in accordance with Applicable Law.

14.3 Notwithstanding anything to the contrary in this Agreement, we reserve the right to change the algorithms used in any Services or products that may form part of your Contract, at any time during the Contract Term, at our sole discretion.

14.4 We reserve the right to add new products to the Services at any time. Your Contract will not include such new products unless mutually agreed upon.

14.5 No delay or failure by us to enforce any provision of the Contract will be deemed a waiver, create a precedent, or prejudice our rights.

14.6 Any notice(s) must be sent by e-mail, prepaid post, or delivery courier to your or our last known address, in English.

14.7 You must not assign any part of the Service and/or your obligations outlined in the Contract without our prior written consent.

14.8 We treat all Personal Data in accordance with Applicable Laws and our Privacy Policy.

14.9 If any term of the Contract becomes invalid or unenforceable under Applicable Law or by a court having jurisdiction over Applicable Law, the validity and enforceability of the remainder will not be affected.

14.10 In case of any discrepancy between the Arabic and English versions of this Agreement, as published on our Platform, the Arabic version shall prevail.

Definitions

15.1 In this Agreement, the following definitions apply:

• "Account" refers to the primary account associated with your Subscription.
• "Applicable Law(s)" means any legal statute, regulation, rule, directive, code, or judgment of any governing body, authority, or court, whether enforceable by law or typically adhered to, which may be updated or modified periodically.
• "Brand" signifies the Propstellar Technologies LLC brand and includes all Intellectual Property Rights owned or utilized by Propstellar Technologies LLC.
• "Content" encompasses all content related to (i) a Listing, including its specifications like photographs, images, videos, prices, amenities, etc.; (ii) your details, such as photographs and information about your employees, contractors, agents, and/or brokers; and (iii) your Intellectual Property Rights.
• "Contract" denotes your universal contract with Propstellar Technologies LLC, incorporating your Order Form(s), this Agreement, and any applicable Product-Specific Terms and Conditions.
• "Contract Term" is the period of the Contract, as outlined in your Order Form.
• "Credit(s)" represents each pre-paid credit added to your Account, to be utilized for displaying your Listings.
• "Credit Package" refers to the set of Credits purchased by you, which is delivered to your Account either periodically or in a one-time allocation.
• "Credit Term" indicates the recurring cycle as per your Order Form, during which a proportion of Credits from your Credit Package is assigned to your Account, and by the end of which these Credits must be used for displaying a Listing.
• "Customer Tier" designates the segment or tier assigned to your Subscription, based on criteria determined by us at our sole discretion. Your Customer Tier is specified on your Order Form.
• "Data Protection Laws" refers to laws governing the collection and processing of personal data in relevant jurisdictions.
• "Disqualifying Event" is defined as per Section 4.3.
• "Division Account" means the sub-account provided by us, at our discretion, in relation to your Subscription.
• "Fee(s)" represents the total amount owed by you to Propstellar Technologies LLC under the Contract, as specified in the Order Form, which may be divided into periodic payments and is payable in full, including upon Contract termination.
• "Intellectual Property Rights" or "IP" covers all patents, copyrights, trademarks, service marks, domain names, rights in designs, software rights, moral rights, rights in confidential information, and any other intellectual property rights, whether registered or unregistered, including applications and renewals.
• "Listing" is the Content associated with a real estate property displayed by you on our Platforms.
• "Listing Package" indicates the predetermined number of Listings (such as 'Standard', 'Featured', 'Premium', or a combination) ordered by you, as specified in your Order Form.
• "Listing Term" refers to the time during which your Listing will appear on our Platform.
• "Listing Token(s)" represents the number of Listings you can display on our Platform within a Listing Package, as per your Order Form.
• "Location(s)" identifies the physical location on your Order Form or where you have the right to promote your Listings.
• "Mobile Application" means the mobile app developed and operated by Propstellar Technologies LLC, including its regional versions.
• "Order Form" details (i) the Services under your Subscription, (ii) the Fee payable, and (iii) other essential terms of your Subscription.
• "Platform(s)" includes the Mobile Application, Website, and any other technological platforms or innovations used by us to deliver Services.
• "Product(s)" signifies technological innovations developed and owned by us to deliver Service(s) to you.
• "Product Documentation" contains descriptions and specifications for each Service.
• "Property Seeker(s)" refers to visitors or consumers who use our Platforms to explore, purchase, or rent properties.
• "Product Specific Terms and Conditions" means additional terms and conditions related to specific Products and/or Services, which apply to your Subscription along with this Agreement.
• "Service(s)" are the services provided by Propstellar Technologies LLC, as detailed in your Order Form and described in the Product Documentation.
• "Sole Agent Form" is a form authorized by us and signed by a property owner or their representative, granting you exclusive marketing rights over a property.
• "Sole Listing Rights" means the exclusive right to advertise a particular property through you or your agent, as defined in a Sole Agent Form.
• "Subscription" refers to your entitlement to Service(s), contingent upon payment of Fees and compliance with Contract terms.
• "Top-Up Credit" denotes additional Credits purchased within a Credit Term, activated and used within the same Credit Term.
• "Upgrade Credit" is an increase to your Credit Package, adding Credits (and cost) for each remaining Credit Term of the Contract.
• "User" signifies a person (i) authorized by you to use a Service, (ii) for whom you have ordered the Service, and (iii) to whom a user ID and password have been provided under your Subscription.
• "User Account" refers to the sub-account created by you for Users under your Subscription.
• "Website" denotes https://www.propertystellar.com, including all regional domains registered to Propstellar Technologies LLC.
• "we," "our," "us," or "Propstellar Technologies LLC" refers to Propstellar Technologies LLC and its affiliates, subsidiaries, holding company, and their employees, officers, agents, and assigned parties.
• "you," "your," or "Customer" refers to the recipient of Service(s), who is either a licensed real estate broker, agent, brokerage firm, developer, or hotel apartment provider, subject to the terms of your Contract.
• "your Affiliates" means a company or other legal entity affiliated with you, including affiliates, subsidiaries, branch offices within your group, as well as their employees, officers, agents, and assigned parties.

For the purposes of these terms:

• "we," "our," "us," “Propstellar” refers to Propstellar Technologies LLC, trading as "Propstellar.com" and its subsidiaries, employees, officers, agents, affiliates, or assigned parties.
• "Website" refers to Propstellar.com.
• "You" or "Your" refers to you as the CRM provider.
• "the Client" refers to the company using the CRM services to publish on Propstellar.
• “Terms” refers to these Terms & Conditions for CRM Providers.

These Terms are effective between you and us as of the date you accept them, which you do by default when providing CRM services through the Website.

The following are the standard terms and conditions that apply to all CRM providers for Propstellar clients.

1. Your Obligations

In accessing or using our websites, you agree that you will not:

1.1 Undertake any action that will impose a burden or create excessive traffic demands on our infrastructure, which we may deem unreasonable or disproportionate.

1.2 Transmit spam, chain letters, contests, junk email, surveys, or other mass messaging, whether commercial or not.

1.3 Act in violation of any Term of Use or applicable law.

1.4 Reproduce, republish, retransmit, modify, adapt, distribute, translate, create derivative works, publicly display, sell, trade, or exploit our websites or any content on our website, except as expressly authorized by us.

1.5 Transmit or attempt to transmit any computer viruses, worms, defects, Trojan horses, or other items of a destructive nature.

1.6 Obscure or block correct data from being uploaded via Propstellar XML; or upload misleading or incorrect data via Propstellar XML.

2. Acknowledgments

2.1 This Agreement is separate from the agreement between the client and Propstellar.

2.2 You must ensure that the data sent by the client is in the correct Propstellar XML format, following the correct Propstellar XML specifications, is not corrupt, and is valid data.

2.3 You must ensure that the client validates all property listing permits required by law or regulation before feeding listings to our Website. This includes ensuring that permit numbers, dates, and parties match. The Client shall not allow any properties to be fed to our website if the permit is invalid for any reason. Failure to comply may result in action from us, including prohibiting the client from providing feeds to our Website.

2.4 You must notify Propstellar immediately if you breach any of these requirements or any data transmission guidelines and provide a list of all affected subscribers and listings.

3. Important Notes

3.1 The CRM provider must have a traceable record of performance within the UAE to link with our system; we reserve the right to refuse any provider that does not meet this requirement.

3.2 You must be available to provide support to clients using your service. The client must contact you first for support if they have issues transferring property data to Propstellar. Support must be available during UAE business hours, 9am to 6pm, Sunday to Thursday, in the client’s location.

3.3 You must check data processing log files daily to ensure no technical issues prevent the transfer of property data to Propstellar.

4. Propstellar XML Setup and Functional Specifications

4.1 The Propstellar XML format specification will be provided to you. It is your responsibility to ensure that your system can generate appropriate data files in the correct XML format.

4.2 You are responsible for ensuring data transfer to the client’s satisfaction.

4.3 Propstellar will provide the required technical support to highlight any incompatibilities in your feed, and you are responsible for rectifying these.

4.4 Propstellar will activate clients’ feeds after receiving written confirmation from the client with the feed link.

5. Agreement Term, Suspension, or Termination of Service

5.1 This Agreement continues until terminated per these Terms.

5.2 The Agreement has a term of twelve (12) months from the specified start date unless otherwise stated.

5.3 Propstellar may terminate this Agreement by giving 7 days' notice if you breach any provision and fail to rectify it within 7 days.

5.4 If you continue to use the Service following termination, you remain liable for any costs incurred.

5.5 Termination does not relieve you of obligations under the Agreement, and we reserve the right to enforce these.

6. Packages, Fees, and Payment

6.1 Full payment in advance is required under these Terms.

6.2 We reserve the right to revise and amend these Terms at any time without notice. By continuing to provide CRM services via Propstellar XML, you agree to be bound by this Agreement.

7. Limitation of Liability and Indemnity

7.1 To the maximum extent permitted by UAE law, Propstellar:

• Excludes all conditions and warranties inferred into this Agreement, whether express or implied.
• Is not liable for consequential, special, or indirect loss (e.g., lost revenue or profits).
• Limits liability for non-excludable conditions to resupplying the Service or paying the cost of resupply.
• Limits liability for other claims to the amount paid under this Agreement.

7.2 We will not be liable under this Agreement for failures due to software, Internet errors, or unavailability, or other circumstances beyond our control.

7.3 We may implement systems to prevent unauthorized access; we are not liable for consequences from unauthorized access attempts.

7.4 We are not liable for any damage caused by viruses or other harmful material due to your use of our Site.

7.5 Nothing in these Terms excludes our liability for death or personal injury due to our negligence or fraudulent misrepresentation.

8. General Provisions

8.1 Propstellar will liaise with a designated contact person nominated by the client for technical issues.

8.2 The Service is designed to receive Propstellar XML files, validate the data, and enter valid data into the Propstellar database.

8.3 Propstellar’s database updates every 30 minutes.

8.4 No delay or failure by us to enforce any provision constitutes a waiver or prejudices our rights.

8.5 You must not assign this Agreement without our written consent.

8.6 The Agreement and any referenced documents constitute the entire agreement and supersede prior agreements.

8.7 The laws of the UAE (as apply in Dubai) govern this Agreement. 8.8 You submit to the exclusive jurisdiction of the UAE Courts.

8.9 If any term is unenforceable, the validity of the remaining terms is unaffected.

8.10 These Terms may be revised at any time by updating this page. Amendments are available on the website.